Neep Terms & Conditions

Last Updated: December 30, 2025

These Terms and Conditions (“Terms”) govern access to and use of the Neep software application(s), desktop applications, plugins, related services, and the website where these Terms are posted (collectively, the “Service”), provided by Headset Advisor, located at 3065 Kilgore Rd., Rancho Cordova, CA 95670 (“Company,” “we,” “us,” or “our”).

By accessing or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity (“Customer”). “You” refers to both individual users and Customers, as applicable.

1. Eligibility and Acceptance

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. If you do not agree to these Terms, do not use the Service.

2. Changes to Terms

We may modify these Terms at any time. Updated Terms are effective upon posting. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

3. Description of the Service

Neep provides software designed to reduce background noise and enhance voice clarity during audio communications. Audio processing occurs locally on your device. Performance may vary based on hardware, operating system, network conditions, third-party applications, and environmental factors.

4. Accounts and Access

Some features require account registration. You agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your account credentials
  • Be responsible for all activity under your account

Customers are responsible for ensuring their authorized users comply with these Terms.

We may suspend or terminate access if we reasonably believe your account is being misused or these Terms are violated.

5. Subscriptions, Billing, and Payments

5.1 Plans

The Service is offered on monthly or annual subscription plans.

5.2 Auto-Renewal

Subscriptions automatically renew for the same term unless canceled prior to renewal.

5.3 Fees and Payment

Fees are billed in advance. You authorize us or our payment processor to charge your selected payment method. Failure to pay may result in suspension or termination of access.

5.4 No Refunds

All fees are non-refundable, except where required by law or expressly agreed in writing by Company. If you cancel, access continues through the end of the paid term.

5.5 Taxes

Prices exclude taxes. You are responsible for all applicable taxes, duties, or similar charges, excluding taxes on our income.

6. License Grant

Subject to these Terms and your active subscription, Company grants you a limited, non-exclusive, non-transferable, non-sublicensable license to install and use the Service for personal use (B2C) or internal business purposes (B2B).

No ownership rights are transferred.

7. License Restrictions

You may not:

  • Reverse engineer, decompile, or attempt to extract source code
  • Modify, copy, or create derivative works of the Service
  • Sell, sublicense, lease, or distribute the Service to third parties
  • Circumvent security or usage controls
  • Use the Service to build or benchmark a competing product
  • Use the Service for unlawful purposes or in violation of privacy or recording laws

8. Acceptable Use

You agree to use the Service in compliance with all applicable laws and regulations, including laws governing audio recording, monitoring, and consent.

You are solely responsible for obtaining any required permissions or consents from participants in audio communications.

9. Support and Availability

We provide customer support via email, phone, or live chat during normal business hours (7:00 AM – 4:00 PM PST, Monday–Friday).

The Service is provided without any guaranteed uptime, availability commitment, or service level agreement (SLA).

10. Updates and Modifications

We may update, modify, or discontinue features of the Service at any time. We are not obligated to maintain compatibility with older versions.

11. Privacy and Data Handling

Our data practices are described in our Privacy Policy, which is incorporated by reference.

Key points:

  • Audio is processed locally on your device and is not accessed or stored by Company
  • We collect limited account, usage, and diagnostic data as described in the Privacy Policy
  • Logs may be transmitted when users submit support requests
  • Data is stored using industry-standard cloud infrastructure with encryption in transit and at rest

12. Intellectual Property

All rights, title, and interest in the Service, including software, documentation, and branding, are owned by Company or its licensors.

If you submit feedback or suggestions, you grant Company a perpetual, irrevocable, royalty-free license to use them without restriction.

13. Confidentiality

Each party agrees to protect the other party’s confidential information using reasonable care and to use it solely for purposes related to the Service.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

To the maximum extent permitted by law, Company disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Service will be uninterrupted, error-free, or meet specific requirements or outcomes.

15. Limitation of Liability

To the maximum extent permitted by law:

  • Company will not be liable for indirect, incidental, consequential, special, or punitive damages
  • Company’s total liability for any claim arising from the Service will not exceed the fees paid by you to Company in the 12 months preceding the claim

16. Indemnification

You agree to indemnify and hold harmless Company from third-party claims arising from:

  • Your misuse of the Service
  • Violation of applicable laws
  • Failure to obtain required consents
  • Breach of these Terms

17. Termination

We may suspend or terminate your access immediately for material breach, non-payment, or unlawful use.

Upon termination:

  • Your license ends
  • Access to the Service ceases
  • Outstanding payment obligations remain

Sections relating to IP, confidentiality, disclaimers, liability limits, and indemnification survive termination.

18. Export Compliance

You agree to comply with all applicable export control and sanctions laws and represent that you are not located in a prohibited jurisdiction.

19. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Exclusive venue for disputes shall be state or federal courts located in California.

20. Miscellaneous

  • Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement unless superseded by a signed written agreement.
  • Severability: Invalid provisions will not affect the remainder.
  • Assignment: You may not assign without our consent. We may assign in connection with a merger, acquisition, or asset sale.
  • Force Majeure: Neither party is liable for delays beyond reasonable control.

21. Contact Information

Headset Advisor
3065 Kilgore Rd.
Rancho Cordova, CA 95670
📧 info@neep.com